Managed IT Services & Support in Southfield Michigan

WIT Support

Managed IT Services & IT Support in Southfield.

We pride ourselves on getting to know you and your business inside out.

This enables us to craft the most effective managed IT Services and offer unparalleled Managed IT Services in Southfield, Michigan, tailored to your company’s unique requirements.

Contact us today

Looking for an onsite and remote tech support company in Southfield Michigan?

Deciding between hiring a tech employee and contracting an onsite & remote tech support company involves evaluating several factors based on your business’s specific needs, budget, and the complexity of your IT requirements.

Experience the power of WIT Support, your gateway to limitless Managed IT support and service designed around your company’s needs. We provide robust data protection, round-the-clock availability for calls, and unwavering support to meet your unique requirements.

Our Comprehensive IT Support Packages

To ensure the best for our clients, Western I.T. Corporation introduces monthly packages for IT support. With these packages, your team gains access to unrestricted IT support calls from 8:30 am to 5:00 pm EST, all at a fixed price. Our assistance includes seamless migration during your company’s onboarding process. We also offer a free consultation before set up to better understand your IT and security needs. Our packages start from just $60 per user per month, delivering unmatched value.

WIT Support

Managed IT Services & IT Support in Southfield

We’re here anytime to talk about WIT Support!

In-House IT Hire vs. Western I.T. Corporation's Onsite & Remote IT Support

Pros:

  • Dedicated Resource: You have someone who is fully integrated into your team, understands the ins and outs of your business, and can provide personalized support.
  • Immediate Availability: A dedicated employee is available during working hours to address issues as they arise, potentially leading to quicker problem resolution.
  • In-depth Knowledge: Over time, they gain a deep understanding of your company’s IT infrastructure, which can be beneficial for long-term IT strategy and planning.

Cons:

  • Higher Costs: Beyond salary, costs include benefits, training, and other employment-related expenses.
  • Limited Skill Set: One person may not have the broad range of skills needed to address all potential IT issues, especially for specialized or complex problems.
  • Availability Limitations: One individual can only do so much and is not available 24/7. Vacation, sick days, and after-hours issues could leave your business without the necessary support.

Pros:

  • Comprehensive Support: Western I.T. Corporation offers a wide range of services including WIT Support Plus, WIT Assist Plus, and specialized packages like WIT Protect and WIT Help, ensuring a broad spectrum of IT needs are covered, from technical assistance to cybersecurity.
  • 24/7 Availability: With services like WIT Support Plus, your business gains access to unlimited IT support day and night, ensuring that assistance is available whenever needed, which is crucial for businesses operating beyond standard hours or in different time zones.
  • Cost-Effective Solutions: Services like WIT Help offer unlimited Tier 1 remote help desk support at an affordable rate, starting from just $10 per month, providing a cost-effective solution for your business’s technical queries.

Cons:

  • Less Personalized: An external company might not have the same level of understanding of your business as an in-house employee would.
  • Response Times: Depending on the service level agreement (SLA), there might be times when the response to an issue is not as immediate as having someone in-house.
  • Dependency: Relying on an external company means you’re subject to their availability, response times, and potentially their prioritization of clients.

Transform Your IT Experience with Western I.T. Corporation! Get Started with Premier Onsite & Remote Tech Support Now!

  • Size and Complexity of Your IT Environment: Smaller businesses with less complex needs might find an in-house tech sufficient, whereas larger businesses or those with complex systems might benefit from the broader expertise of a support company.
  • Budget Constraints: Evaluate the total cost of employment versus the cost of a service contract.
  • Business Growth and Scalability Needs: Consider whether you need the flexibility to easily scale your IT support up or down.

Both options have their merits, and in some cases, businesses opt for a hybrid approach, employing a small in-house IT team while also contracting with a support company for additional coverage and expertise.

Elevate Your Business Connectivity with Western I.T. Corporation: Expert Onsite & Remote Tech Support Anytime, Anywhere

Looking for managed IT support and service? Western I.T. Corporation has you covered! With our comprehensive WIT Support package, you’ll receive unlimited technical assistance tailored to your specific needs. Our services include data protection, unrestricted calls, and expert support. We offer flexible options to accommodate businesses with different operational hours. Don’t hesitate to reach out to us with any questions or to customize a plan for your business. Contact us today and experience worry-free I.T.!

  • 100% 100%

Expert IT Technical Help

Say goodbye to technology worries. We are committed to providing you with comprehensive IT technical support from our expert team. Our priority is to be available at all times, minimizing any wait time. Our technical support staff is dedicated to delivering dependable and convenient assistance, quickly resolving any technical issues or queries. This ensures you can focus on your core business activities without interruption.

Reporting & Updates

Keeping you informed about your business’s status is key. We meticulously monitor your server for vulnerabilities, outdated patches, and conduct system cleanups. At the end of each month, you’ll receive a detailed report of all server-related activities. We implement critical updates and assess future security needs, ensuring your IT infrastructure remains strong.

Outstanding Assistance, Starting from $60/month

Starting at just $60 per month, you get access to unlimited Tier 1 Help Desk Support from 8:30 am to 5:00 pm, unlimited Tier 3 Remote Support during the same hours, end-point/antivirus solutions, cloud backup, and robust cyber-attack remediation.

Elevate Your IT. Support, Elevate Your Business

Elevate your IT support experience, and in turn, elevate your business. Contact us today to embark on a journey of unmatched assistance that enhances your business’s productivity and fortifies its security.

What is Covered by WIT Support?

When you opt for our WIT Support packages, you gain access to an array of covered services.

Hardware Issues? We've Got You Covered

If your hardware (PCs, network equipment, servers, etc.) is facing problems, our team is here to help you fix them. If the hardware is beyond repair, we can promptly order replacement hardware*, minimizing downtime.

*Cost of hardware not included.

Unlimited Assistance at Your Fingertips

Don’t hesitate to reach out; we’re here to solve your issues promptly. You and your employees can contact us anytime you need technical assistance. This streamlined approach, encapsulated in one monthly bill, saves both time and money in the long run.

Effortless Password Reset

Forgotten your password? It happens to the best of us. While we don’t keep your passwords on file, we can efficiently reset them for you. No more struggling with multiple attempts – we ensure a smooth process.

Protection and Backup

One of the standout benefits of our Support packages is integrated data protection. Your company enjoys all the advantages of WIT Protect, including data backup, cloud prevention, and more.

Flexible Service to Suit Your Needs

While our basic packages operate from 8:30 a.m. to 5:00 p.m., we offer after-hours packages at competitive rates for those working beyond regular hours. For those requiring fundamental, level-one assistance, we present WIT Help. If you have an existing IT department, WIT Assist can cater to your team’s higher-level IT concerns.

Explore our comprehensive Managed IT Services & IT Support in Southfield  package further and connect with us today!

Contact Western I.T. Corporation today to explore how WIT Support can transform your business’s IT landscape. Let us pave the way for your business’s success by providing the IT support it truly deserves.

15565 Northland Dr. Suite 208W Southfield, MI 48075

Local: 313-771-4848
Toll Free: 1-800-752-4238

Managed IT support and service

Frequently Asked Questions

Here are some questions that people often ask about our services. If you can’t find an answer to your question just Send Us A Message and we’d be happy to answer it.

What is WIT Support and what does it offer?

WIT Support is a comprehensive IT support package provided by Western I.T. Corporation. It offers unlimited technical assistance for your business, including data protection, unrestricted calls, and expert support tailored to your specific needs.

What is included in the WIT Support package?

The WIT Support package includes unlimited Tier 1 Help Desk Support and Tier 3 Remote Support from 8:30 a.m. to 5:00 p.m. It also covers end-point/antivirus solutions, cloud backup services, and robust cyber-attack remediation. This holistic package aims to provide comprehensive IT assistance and protection.

Can WIT Support cater to businesses with different operational hours?

Yes, Western I.T. Corporation offers flexibility to accommodate businesses with varied operational hours. While the basic support package runs from 8:30 a.m. to 5:00 p.m., after-hour packages are available at competitive rates. Whether your business operates beyond regular hours or requires specialized assistance, WIT Support can be tailored to meet your needs.

Frequently Asked Questions