Powerful Features That Turn Every Call Into Data-Driven Discoveries.
Key Features:
- Call Recording & Transcription: Record all inbound and outbound calls with secure cloud storage.
- AI-Powered Analysis: Automatically categorize calls (complaints, inquiries, product interest, etc.)
- Reports: Define your own KPIs—track product mentions, sentiment, competitor names, etc. And we will work with you to develop custom metrics and reporting
- Near Real-time Alerts (Optional): Near real-time indicators for escalation or coaching.
Let's talk about WIT Comm AI!
Turn conversations into data-driven insights.
Ideal For:
- Call Centres & Sales Teams: Optimize call scripts, track success rates, identify hot leads or friction points.
- Professional Services: Uncover trends in inquiries to shape service offerings and improve customer onboarding.
- Support Teams: Identify recurring issues, complaints, or training gaps.
- Marketing Teams: Source direct voice-of-the-customer insights for campaign and content planning.
Know what your customers are really saying. Without surveys.
Gain authentic customer insights straight from their conversations. WIT Comm AI – Interaction Analysis transcribes and analyzes every call, revealing what customers think and feel, no surveys, guesswork, or manual reviews required. Understand pain points, and opportunities instantly.
AI that listens, learns, and reports—so you don’t have to.
Let intelligent automation handle the heavy lifting. WIT Comm AI captures every phone call, interprets intent and sentiment, and delivers clear summaries and alerts. Save hours of manual analysis while empowering teams with actionable, data-backed insights in near real-time.
Unlock business intelligence hidden in your phone calls.
Turn everyday conversations into measurable value. WIT Comm AI transforms raw call data into organized intelligence, highlighting trends, tracking KPIs, and surfacing insights that help you optimize performance and improve customer experience.
Contact Us Today for a Customized Communication Solution!
Discover what every customer conversation is telling you. Start using WIT Comm AI – Interaction Analysis today to uncover insights, improve performance, and make smarter business decisions—without listening to a single call.
Frequently Asked Questions
Here are some questions that people often ask about our Wit Comm AI service. If you can’t find an answer to your question just Send Us A Message and we’d be happy to answer it.
What is WIT Comm AI - Interaction Analysis, and how does it work?
WIT Comm AI – Interaction Analysis is an AI-Powered tool that records and transcribes your business calls, then analyses them to deliver insight like customer sentiment, complaint trends, and frequently mentioned topics. You’ll receive automated reports with near real-time, actionable data-without needing to manually review any recordings.
Is this service only for call centres, or can small businesses use it too?
While it’s great for call centers, WIT Comm AI works just as well for smaller businesses like law firms, service providers, medical offices, and retail operations. If you speak with customers by phone- Even a few times a day- you can benefit from AI call analysis.
Will customers know their calls are being recorded and analyzed?
Yes, and that’s a good thing. We help ensure your setup is compliant with privacy laws, and provide best practices for call recording notifications. Transparency builds trust, and AI analysis helps you serve your customers even better.
What kind of insight will I actually get from the AI report?
You’ll receive insights like:
- Most common questions or complaints
- Call sentiment (positive, neutral, negative)
- Product or keyword mentions
- Escalation flags
- Performance trends across time
You can also customize the reports based on what matters most to your business.
Do I need to be tech-savvy to use this service?
Not at all, if you can read an email, you can use WIT Comm AI. Reports are clean and easy to read, and setup is fully supported by our team. It’s designed to fit into your existing phone system with minimal effort whether you’re using WIT Comm Plus, WIT Comm Teams, or another setup.
