Cloud Phone - FAQ'S
What is Unified Communications?

Return to FAQ'S Page

Unified communications (UC) is the integration of real-time communication services; instant messaging, presence information, telephony, video conferencing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and FAX).

UC also refers to a means of business process integration, simplifying access from all forms of communication media and reducing device and media dependencies. UC allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone. If the sender is online according to the presence information and accepts calls, the response can be sent immediately through text or video call.



Subscribe to our Newsletter:


Western I.T. Group is a Microsoft Hosting Partner
Cisco Networking Equipment
Western I.T. Group is a Microsoft Hosting Partner
Western I.T. Group is a Microsoft Hosting Partner




BBB Business Review - Western I.T. Group


© Copyright - 2004- Western I.T. Group